Colleen A. Rickenbacher is an etiquette expert and consultant. She is also author of Be on Your Best Business Behavior and the forthcoming Be on Your Best Cultural Behavior. She helps clients stand out by improving manners, image and communication skills. With her past experience in event planning, as well as her skills in etiquette, Colleen helps companies such as FedEx, Microsoft and Marriott polish their image for increased profits. She also works with families and individuals to improve social manners, etiquette and event planning for the holidays and more.